Company Profile
Packing Delivery
1.Carton package suitable for air and sea shipment.
2.Delivery normally is within 5-7days.
3. Shanghai / Ningbo / Tianjin
Exhibition
FAQ
Q: Are you trading company or manufacturer ?
A: We are factory.
Q: What about your delivery time?
A: We can ship within 5 or 7 days upon receipt of payment.
Q: Do you provide samples ? is it free or extra ?
A：Yes, we can provide some samples for free, but some samples are not free, we do not pay the cost of freight.
Q: Do you provide technical support for sewing machine parts?
A: Yes, our experienced engineers offer free technical consultations to help with part selection, installation guidance, and troubleshooting.
Q: How do you package the products?
A: Standard packaging includes anti-static bags + cardboard boxes. Custom packaging (e.g., branded labels, pallets) is available upon request.
Q: What is your warranty policy?
A: We provide a 12-month warranty against manufacturing defects. Wear-and-tear items are excluded unless proven faulty.
Q: Can we visit your factory?
A: Absolutely. We welcome clients to visit our ISO-certified factory in [Location] with prior appointment.
Q: What is your production lead time?
A: Standard lead time is 15-30 days after confirmation, depending on quantity and complexity. Urgent orders can be discussed.
Q: Do you offer free samples?
A: Yes, we provide free samples for approved clients. Freight charges may apply, but we'll provide a separate quote for transparency.
Q: How do you arrange shipping and logistics?
A: We support FOB, CIF, or DDP terms and work with reliable freight forwarders for sea, air, or express delivery. Provide your port or address for an exact quote.
Q: What is your after-sales policy?
A: We offer a 12-month warranty for quality-related issues (excluding misuse). We provide replacement or repair services after inspection.
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